Refund policy

Because our products are food, we cannot accept returns of opened or unopened items for hygiene and safety reasons, unless the product is faulty.

Damaged, wrong or missing items

Contact us within 48 hours of delivery with your order number and a photo. We send a replacement or issue a refund to your original payment method within 5–10 working days.

Frozen products

If a frozen product arrives thawed, tell us on the day of delivery and we replace it free of charge.

Cancellations

You can cancel free of charge until your order has been dispatched.